PackingRaja
Overview
Here are some key features that an online e-commerce delivery app might include:
- Headquarters:Kolkata, India
- Industry:Online Shopping
- Key Service:Online Shopping Service
Challenges Faced
Online Shopping software
User Account
The app should allow users to create a profile with their personal information, address, and payment details.
Product Catalog
The app should offer a comprehensive catalog of products that users can browse through and add to their cart.
Search and Filters
The app should include search and filter options that allow users to quickly find the products they are looking for based on specific criteria, such as brand, price, and category.
Multiple Delivery Options
The app should provide users with multiple delivery options, such as same-day, next-day, or scheduled delivery.
Delivery Address Management
The app should allow users to manage their delivery addresses, including adding new addresses, editing existing ones, and saving their favorite addresses.
Customer Support
The app should provide easy access to customer support for users who need help with their orders or have any questions.
Ratings and Reviews
The app should allow users to rate and review the restaurants and food they have ordered, which can help other users make informed decisions when ordering.
Shopping Cart
The app should have a shopping cart feature that allows users to add and remove items, modify quantities, and see their total before checkout.
Checkout and Payment
The app should allow users to complete their orders securely and easily with various payment options, such as credit/debit cards, mobile wallets, or net banking.
Delivery Tracking
The app should offer real-time tracking of orders, allowing users to see the status of their delivery and estimated delivery time.
Order History
The app should keep track of the user's order history, making it easy for them to reorder items they frequently purchase.
Discounts and Offers
The app should provide users with discounts and offers on specific products or for first-time users to attract new customers and retain existing ones.
Outcome
- A mandatory one for the grocery market since it combines contemporary retail services
- Seamless experiences for the customers in conducting the self-service and money transaction operations
- The Scan-and-Go solution attracted large segments of retail customers
- Launch of a rebranded version, 'MyCoop' where 30% of the transactions were self-serviced
- Comprehensive business solutions in loyalty, sales and payment, and promotion management
Product Glimpse
