Kolkata
Illumis Solution
(Cybersecurity Services)
Client Overview:
Provides managed security and compliance services under SLA based contracts.
Solution With Odoo
Challenges
- Missed contract renewals and SLA compliance violations
- Manual service tracking and delayed escalations
- Difficulty in invoicing based on SLA performance
Solutions Implemented
- Helpdesk + Subscription module for auto-renewals & alerts
- Defined SLA rules with auto-escalation and technician tagging
- Real-time timesheet tracking linked to client-specific SLAs
- Automated renewal invoicing with performance audit reports